Refund policy

Returns, Exchanges, Cancellations and Refunds Policy

86HUB LTD, trading as 86hub Shop Registered in England and Wales, company number 17453651 Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Email: contact@86hub.shop

1. The short version

• You have 14 days from delivery to change your mind, in the UK, the European Union and the United States alike.
• Email us first: we reply within one business day with our UK returns address and a reference for your parcel. Never post anything before you have it.
• For a change of mind, return postage is paid by you. Refunds go to your original payment method within 14 days of the parcel reaching us.
• Need a different size or colour? Send the item back the same way and we post the new one free of charge, if it is in stock.
• Faulty, damaged or wrong item: full refund or replacement, your choice, at no cost to you.

2. Cancelling before dispatch

You can cancel at any time before dispatch, for any reason. Email us and, if the order has not yet left our supply partner, we cancel it and refund you in full within 14 days.

3. Your right to change your mind (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive your order to tell us you want to cancel. You then have a further 14 days to send the goods back.

To cancel, email contact@86hub.shop with your order number. You do not need to give a reason.

4. How returns work

Do not post anything before contacting us. Email us with your order number and we reply within one business day with our UK returns address in Stoke-on-Trent and a reference that matches the parcel to your order. A parcel sent without the reference can be lost at the warehouse, which is why we ask you to wait for our reply.

For a change of mind or an exchange, you pay the return postage and choose the service. We recommend a tracked service, as the parcel is your responsibility until it reaches us. Please return items unworn and with their tags, so that we can refund in full.

5. Exchanges

If you need a different size or colour, tell us within 14 days of delivery. Return the item as described above, at your cost. Once it reaches us we send the replacement free of charge, with free tracked delivery to your country, if it is in stock. If it is not in stock, we refund you instead.

6. Refunds

We refund the price you paid, including the standard delivery cost (delivery is free in every country). For a change of mind, the cost of returning the item is yours. Refunds are made to the original payment method within 14 days of us receiving the goods back, or of you showing us proof that you have sent them, whichever is earlier.

We may reduce a refund if the item has been handled more than was necessary to check it, in the same way you would handle it in a shop.

7. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If something arrives faulty, damaged, or is not what you ordered, email us within 30 days with your order number and a photo. You choose: full refund or replacement. We cover every cost, including return postage, and send you a prepaid label if we need the item back.

8. Your legal rights

Under the Consumer Rights Act 2015, everything you buy must be of satisfactory quality, fit for purpose and as described. If a fault shows up after the first 30 days, contact us and we will repair, replace or refund as the Act provides. Nothing in this policy affects your legal rights.

9. Orders that arrive late or not at all

Delivery takes 7 to 15 working days in the UK and 10 to 20 working days to the European Union and the United States, from your order, dispatch included; made-to-order styles take longer and show their own estimate on the product page. If your order has not arrived within 30 days of dispatch, contact us and we either resend it or refund you in full.

10. Exceptions

The 14-day right to change your mind does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or to goods made to your specification.

11. Customers in the European Union

Under Directive 2011/83/EU you have 14 days from delivery to withdraw from your purchase without giving a reason, and a further 14 days to send the goods back. Returns from the EU go to the same UK returns address; for a change of mind the international return postage is paid by you. We refund the price paid, including the original delivery cost, within 14 days. Under Directive (EU) 2019/771 you also have a legal guarantee of 2 years from delivery for goods that are faulty or not as described; faulty, damaged or wrong items are handled as in section 7, at no cost to you. You can use the EU model withdrawal form or simply email us.

12. Customers in the United States

The same 14-day change-of-mind return applies. Returns go to our UK returns address; for a change of mind the international return postage is paid by you. Faulty, damaged or wrong items are refunded or replaced at no cost to you, as in section 7.

Withdraw online. Use the “Withdraw from contract here” link at the bottom of every page, or open your orders, choose the order and select cancel or return. You can also email us.

13. How to reach us

Email contact@86hub.shop. We reply within one business day.