Política de frete

Where we ship

We ship to all 27 member states of the European Union.

 

Shipping cost

Shipping is free on every order. The amount shown at checkout is the amount you pay for the goods and delivery.

 

Delivery time

Our items are dispatched from our supplier outside the European Union. The total time has two stages:

Processing and dispatch: 2 to 5 business days after payment is confirmed.

Transit and customs clearance: 10 to 25 business days.

Estimated total: 12 to 30 business days from payment confirmation.

 

Delays

Delivery can take longer during peak periods, carrier strikes or customs inspections. If that happens to your order we will email you. If your order has not arrived by the maximum estimated date, you may cancel it and receive a full refund.

 

Import VAT and customs duties

Orders are shipped from outside the European Union. We are not currently registered for IOSS, so import VAT is not collected at checkout. Import VAT at the rate applying in your country, and any customs handling fee charged by the carrier, are payable by you on delivery. Orders under EUR 150 are exempt from customs duty; import VAT still applies.

 

Tracking

You receive a tracking number by email once your order is dispatched. Tracking can take a few days to show its first update.

 

Wrong or incomplete address

Please check your delivery address before you complete your order. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the correct address is confirmed; the reshipping cost is paid by the customer.

 

Lost parcels

If tracking shows no movement for 15 business days, email [FILL IN: support email] with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.

 

Seller

[FILL IN: legal company name]

[FILL IN: company registration number]

[FILL IN: registered address]

[FILL IN: support email]